Frequently Asked Questions (FAQ)


❓ Frequently Asked Questions (FAQ)

Here you will find answers to the most common questions.
If you can't find what you're looking for, you can email me directly. I'd be happy to help. 💌

📦 How much does shipping cost?

No problem! Shipping is completely free anywhere in the world.

🌎 I live in another country (e.g., Spain or the US), will I receive my artwork?

Yes, I ship internationally at no additional cost , wherever you are.
Once your artwork is ready to ship, you'll receive a tracking code (except for the United States) so you know where it is at all times.

📜 Do the works come with a certificate of authenticity?

Yes. Each original work is sent with its signed certificate of authenticity and a unique code that guarantees its origin.

💳 What payment methods can I use?

You can pay securely using the following methods:

  1. Klarna : Installment payments (3 interest-free installments, up to €3,000)

  2. Shop Pay : Credit or debit cards

  3. Bank transfer

  4. PayPal

  5. Google Pay

  6. Apple Pay

  7. Cryptocurrencies (ETH & BTC)

If you need help with payment, please contact me directly. I'm here to make the process easy and transparent.

🖼️ Where can I see all the available works?

In the main menu you will find all my active collections.
You can filter by:

  • Works available or sold

  • Price

  • Creation date

Each piece is unique, so if you like one, don't miss it 💫

🎨 Do you accept custom orders?

Yes, I accept orders during the summer and some seasons of the year .
If you'd like a custom piece (a portrait, a commissioned painting, or a very special idea), you can write to me using the "Contact me for commissions" button or send me a message directly.
I'd be happy to talk to you and see if I can help you make your idea a reality.

🆕 How often do you upload new works?

I upload new works every few weeks , both recent creations and pieces rescued from other stages.
I recommend following me on Instagram or subscribing to my newsletter to find out before anyone else 💌

🖨️ Do you sell prints or reproductions?

Yes. On my website, you'll find primarily original works , handmade with love and dedication, but there is a single section for limited edition reproductions (for now 😉).

💔 I fell in love with a piece, but it's already sold... is there any other option?

I'm very sorry, some works sell very quickly.
You can write to me if you're interested in anything along those lines or if you'd like to commission an adapted or related version of that work.

🖼️ I bought a piece a while ago but lost the certificate of authenticity. Can I get a new one?

Yes, if you have one of my original works and need a certificate, just write to me with a photo of the work . I'll verify it's authentic and send you a new certificate without any problem.

Do you have any other questions?
💬 Email me at carmensaezor@gmail.com